The Department page and scheduled reports Supervisors and department administrators get a Department page in the menu. It collects what a department manager needs without requiring full administrator access. What’s on the page Members: the department’s roster, as registered in 3CX. Shown when your 3CX role grants the “can see
JEDWare Philosophy for 3CX Reporting JEDWare Reporting for 3CX 3CX provides built-in reporting that works well for many customers, but not all. To address this, we developed the JEDWare Reporting Tool for 3CX. JEDWare is created and maintained by our dedicated team of developers in Denmark. It leverages raw call
Limits and TIP for our Reports Limits of Reporting 3CX V18.x limit in Reports is 20.000 Rows (Calls), in the past, this limit was only 10.000 Rows.https://www.3cx.com/community/threads/my-reports-are-no-more-than-10008-lines.67252/post-290884 In JEDWare we do try to pull as many calls as you want – JEDWare does not have a limit – however, we do
How to use our JEDWare Reporting tool The Report menu is divided into three sub-menus; Daily Overview, Advanced Search, and Scheduled Tasks. Daily Overview is used to get an overview of today’s call, both inbound and outbound. You can also change the date, to view your summary of any given
Report type: Daily Overview Daily Overview – In the Daily Overview, you will find a summary of today’s calls. This can either display your calls for the exact moment of today or all calls on a given date. You can toggle between these, by changing the date at the top of
Report type: Advanced Search Report Advanced search allows you to search more specific and provides more detailed reports. Search in Agent, Agent Status, Queue / IVR, Queue CallBack, Group, By free text in Search, or in the From-To Search. You find these search options in the top menu. When searching,
Report type: AGENT Search First, make sure you have selected AGENT in the top menu. Type in one or more extensions or names for your search. You can also type in ‘All’ to select all extensions available → set from and to date → now select the time interval you want to
Report type: AGENT STATUS Search First, make sure to select Agent status in the top menu. Now you can choose if you will search for Agent Status for Extension, Queue or Groups. You can type in ‘All’ to select all extensions available in the category you are searching in. Doing it this way
Report type: QUEUE/IVR Search Report for QUEUE´s & IVR´s First, make sure to select Queue/IVR in the top menu. Type in one or more Queue extensions or names for your search. You can also type in ‘All’ to select all extensions available → set from and to date → now select the time
Report type: GROUP Search First, make sure to select Group in the top menu. Groups are created in 3CX under Users -> Groups. You can choose to view the report for the entire Group e.g. for the security center. Select the group you want to search for → set from and to date
Report type: FREE SEARCH This tool allows you to search for specific numbers and/or names with a free-text search. This could be useful for you in multiple cases, first if you are a company invoicing by talk time perhaps a layer, you can have a list of your client´s phone
